Contact information
RELIVO · Relief Starts Here
Contact Information
Your comfort matters to us. Whether you need help with a product, an order or a delivery, we're here to make your RELIVO experience as smooth as possible.
Customer Support
We're here to help
Contact us for product questions, order assistance, returns, refunds or general enquiries.
Email Our TeamNationwide Delivery
Delivery information
We deliver across South Africa using Aramex for our standard delivery service.
Estimated delivery: 3–5 business days.
Need an update? Email us with your order number.
Secure Payments
Checkout with confidence
We use Yoco to process payments through our online checkout.
Supported payment options may include Apple Pay, EFT and Google Pay, depending on availability at checkout.
Order Assistance
How can we assist?
We can help with order status, tracking enquiries, incorrect items, damaged parcels and product information.
Include your order number so we can assist you more efficiently.
A new way to connect
WhatsApp Support Is Coming Soon
We're working on bringing you an even more convenient way to connect with RELIVO. Our WhatsApp support channel is coming soon, so stay tuned for updates!
Coming Soon · Stay TunedUntil then, we're happy to assist you by email: relivosouthafrica@gmail.com
Include your order number, the email address used at checkout and a short explanation of your enquiry. If an item or parcel arrived damaged, photographs may help us investigate. Please never email passwords, banking PINs or full payment-card details.
1. Our contact details
Brand: RELIVO
Customer support: relivosouthafrica@gmail.com
Business location: South Africa
Delivery partner: Aramex
Payment provider: Yoco
For required legal business disclosures, ensure your store also displays your full legal business or proprietor name, physical business address, telephone number and any applicable registration details.
2. Customer support response times
We aim to respond to enquiries as promptly as reasonably possible. Response times may vary during busy periods, weekends and public holidays.
Email is our current customer support channel. WhatsApp support is not yet available, but we'll share an update when it launches.
3. Shipping and delivery enquiries
Our standard nationwide delivery estimate is 3–5 business days via Aramex. Delivery times are estimates and may be affected by courier operations, public holidays, weather or other disruptions.
If your parcel is delayed, tracking has not updated, or you need help with delivery, email our support team with your order details.
Read our Shipping Policy for more information. Update this link if your page URL is different.
4. Returns, refunds and complaints
If you need to request a return, refund or assistance with an incorrect or defective product, contact us by email.
Please read our Return and Refund Policy for further information.
We aim to handle enquiries fairly and in accordance with applicable South African consumer-protection law. Nothing on this page limits rights that cannot legally be excluded or restricted.
5. Payment enquiries
Payments are processed through Yoco. Available methods are shown at checkout and may include Apple Pay, EFT and Google Pay, subject to availability and eligibility.
If you have a payment or order-confirmation issue, email us with your order number and a brief description. Do not share confidential banking or card credentials.
6. Privacy and personal information
Please share only the personal information reasonably necessary to resolve your enquiry. We handle personal information in accordance with applicable privacy laws, including POPIA where applicable.
Read our Privacy Policy for more information. Update the link if your Shopify page uses a different URL.
We're happy to help.
Questions about your order or one of our products? Reach out to our team by email.
Contact RELIVOWhatsApp support is coming soon. Stay tuned!