RELIVO · Relief Starts Here

Terms of Service

Welcome to RELIVO. These terms explain the conditions that apply when you visit our website, place an order, or purchase our body-wellness products.

1. About RELIVO

RELIVO is an online store offering massage and everyday body-wellness products to customers in South Africa.

In these terms, “RELIVO”, “we”, “us” and “our” refer to the operator of this online store. “You” and “your” refer to the customer or website visitor.

Business information: Before publishing, insert your full legal business or proprietor name, legal status and physical business address here, along with any applicable registration details and telephone number.

2. Using our website

You agree to use this website lawfully and not to interfere with its security, functionality, or normal operation.

You must provide accurate information when placing an order and must not use our website for fraudulent, unlawful or misleading activities.

We may update website content, product descriptions and features from time to time. Where a change affects an order already accepted, your applicable legal rights remain protected.

3. Products and product information

We aim to display accurate product descriptions, photographs, prices and specifications. However, minor differences in screen appearance, packaging or presentation may occur.

Please read the product description, instructions, warnings and care guidance before using a product.

RELIVO products are intended for their stated purpose. Unless expressly stated and properly substantiated, our products should not be understood as medical devices or as a replacement for professional medical advice or treatment. Do not use a product contrary to its instructions.

4. Prices, promotions and availability

Prices are displayed in South African rand (ZAR) unless otherwise indicated. Applicable delivery charges and any other payable amounts will be shown during checkout where relevant.

Promotions, bundles and delivery offers may have specific eligibility requirements, which will be displayed with the relevant offer. A promotion cannot be claimed where its stated conditions have not been met, subject always to applicable consumer law.

We make reasonable efforts to maintain accurate pricing and stock information. If an apparent pricing or listing error affects an order, we will address it in accordance with applicable law and communicate with you where necessary. We will not use this clause to disregard an order or a consumer right where the law requires otherwise.

5. Orders and order acceptance

Placing an order is a request to purchase the selected products. An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We may need to contact you to verify order details, delivery information or payment status. If we cannot fulfil an order, we will notify you and arrange any refund required by law.

Please check your delivery address, selected products and contact details before completing checkout. Contact us as soon as possible if you notice an error.

6. Payments

RELIVO uses Yoco as its payment service provider. Payment methods presented at checkout may include supported options such as bank transfer or EFT, Apple Pay and Google Pay, depending on availability and eligibility at the time of purchase.

Your order may only be processed once the payment has been successfully authorised or confirmed, where applicable. Do not send payment-card details or banking passwords to our customer-support email.

Payment processing may also be subject to the relevant payment provider's terms and security procedures.

7. Delivery and shipping

RELIVO offers standard nationwide delivery in South Africa, generally estimated at 3–5 business days, using Aramex.

Delivery estimates are not a guarantee of arrival on a particular date. Delays may occur because of courier operations, public holidays, weather, service disruptions or circumstances outside our reasonable control.

Please ensure that the delivery address and contact details supplied at checkout are correct and that someone can receive the parcel where required.

Any free-shipping offer applies only when its advertised conditions are met. Your statutory rights regarding non-delivery, late delivery, cancellation and refunds remain unaffected.

8. Returns, refunds and cancellations

Our returns and refund procedures are explained in our Return and Refund Policy .

Consumer rights under the South African Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable laws apply where relevant.

Depending on the circumstances, these laws may provide rights relating to defective goods, goods that do not meet the applicable requirements, and certain qualifying transactions concluded electronically.

Nothing in these terms removes any cancellation, return, repair, replacement, refund or other remedy that the law gives you. Please contact us promptly if your order arrives damaged, defective, incomplete or incorrect.

9. Product safety and proper use

Always follow the supplied instructions and safety warnings. Stop using a product if it causes discomfort, irritation or an unexpected reaction.

If you have a medical condition, an injury, are pregnant, or are uncertain whether a massage product is suitable for you, seek advice from a suitably qualified healthcare professional before use.

To the extent permitted by law, RELIVO is not responsible for harm caused by misuse, unauthorised modification, failure to follow supplied instructions, or use for a purpose for which the product was not intended. This does not exclude liability that cannot legally be excluded.

10. Privacy and personal information

When you place an order or contact us, we may process personal information needed to handle your order, arrange delivery, provide customer support, process payments and meet legal obligations.

Personal information is handled in accordance with applicable privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Please read our Privacy Policy for further information about how personal information is handled.

11. Intellectual property

Unless otherwise indicated, content created for this website, including text, branding, graphics and page design, belongs to RELIVO or is used with permission.

You may not reproduce, distribute, modify or commercially exploit our content without prior permission, except where applicable law permits it.

12. Website availability and third-party services

We aim to keep our website available and functioning, but we cannot guarantee uninterrupted access at all times. Maintenance, technical faults or third-party service disruptions may occasionally affect availability.

Our store may rely on third-party services, including Shopify, Yoco and Aramex. Their services may be subject to their own terms and policies. This does not remove any obligation RELIVO has to you under applicable law.

13. Liability and consumer rights

Nothing in these terms is intended to exclude, restrict or waive a right, warranty, remedy or liability that cannot lawfully be excluded, restricted or waived under South African law.

Subject to that rule, each party remains responsible for its obligations under applicable law. We do not guarantee that use of our website will always be error-free or uninterrupted.

14. Complaints and customer support

If you have a question, complaint or concern about an order, please contact us using the email address below. Include your order number and a clear description of the issue so we can assist you.

We aim to handle customer enquiries fairly and promptly. If a dispute cannot be resolved directly, you may pursue any complaint or remedy available through the appropriate South African consumer-protection channels.

15. Changes to these terms

We may update these terms when our store, business practices or legal obligations change. The latest version will be published on this page with an updated effective date where appropriate.

Changes do not remove rights or remedies that already apply to an existing transaction under the law.

16. Governing law

These terms are governed by the laws of the Republic of South Africa, subject to any mandatory legal protections or jurisdictional rules that apply to a consumer.